Frequently Asked Questions
When can I access my storage unit?
Access your unit 24/7. No phone calls or appointments necessary.
Am I required to store long-term?
Store with us short or long-term. We offer flexible month-to-month leases.
What items am I not allowed to store?
Tenants are never allowed to store plants, animals, liquids, flammable, hazardous, or combustible items, as well as stolen or illegal goods. Contact us if you have questions about a specific item.
What is Smart Unit monitoring?
StorageDefender's Smart Units keep you connected to your valuables with real-time text message alerts whenever there's activity in your storage unit. Best of all, no app, Bluetooth, or Wi-Fi is needed-just straightforward notifications sent directly to your phone.
How do I pay my storage bill?
Pay your bill online using a debit or credit card. You can also pay your bill at your local Pack Rat Mini Storage facility.
What type of parking do you offer?
We offer outdoor vehicle parking.
What security features do you offer?
Our facility is fully fenced and gated with coded entry. Enter your code into our keypad for secure entry.